Introduction
These terms govern your use of this website and its forms, and the work Enerletic carries out for you (together, the “Services”). By using the Services you agree to be bound by these terms. If you do not agree, please do not use the Services.
Requests and quotes
When you submit a request through this website you are asking us for a price. It is not an order and it does not create a contract. We will come back to you with a quote, and an order exists only once you have accepted that quote in writing.
A quote is given on the basis of what you have told us: the item, the quantity, the decoration and the deadline. If any of those change, the price changes with them, and we will tell you before anything is produced.
Artwork and proofs
You confirm that you own the artwork you send us, or that you have permission to use it. We rely on that, and we are not responsible for a claim brought by someone else about a logo, a name or a design you supplied.
We will send you a proof before production. Please check it carefully — spelling, colors, sizes and placement. Once you approve a proof, that is what gets made, and a mistake in an approved proof is not something we can put right at our own cost.
Custom goods
Everything we make is made to your order and carries your name, your logo or your design. It cannot be resold, so custom goods are not returnable and orders cannot be canceled once production has started.
If something arrives faulty or is not what the approved proof showed, tell us and we will put it right. Please tell us within a reasonable time of delivery so we can look at the goods.
Quantities and color
You get the quantity you ordered. We do not ship over or under and then invoice the difference — the number on your order is the number you receive.
Color on a garment or a printed panel can vary slightly between production runs, between fabrics, and from what a screen shows. A close match is what we work to; an exact match to a screen is not something anyone can promise.
Prices and payment
Prices quoted are for the order described and are valid for thirty days unless we say otherwise. Any figure given before we have seen your artwork and confirmed the quantity is an indication, not a quotation.
Orders are paid in full before work begins. Once you accept a quote we send you the order details and an invoice, and neither design work nor production starts until that invoice is paid. This applies to artwork we create for you as well as to the goods themselves.
We accept digital check, ACH bank transfer and card.
Delivery
Lead times are given in good faith from what we know when the order is placed. We will tell you as soon as we know if a date is at risk. Where delivery is by a carrier, we are not responsible for delay caused by that carrier once the goods have left us.
Limitation of liability
We take care in the work we do and we are responsible for damage caused by our own negligence. We are not responsible for artwork you supplied, for a proof you approved, or for losses that could not reasonably have been foreseen. Nothing in these terms limits liability for death or personal injury caused by negligence, or for anything else that cannot lawfully be limited.
This website
The content of this website is provided for information. We try to keep it accurate and current, but prices, availability and service details can change. Nothing on this website is a binding offer.
Changes to these terms
We may update these terms from time to time. The version published here at the time you make a request is the one that applies to it.
Governing law
These terms are governed by the law of the State of Arkansas.
Contact
Questions about these terms: send us a message.